Effective Date: 5/11/2025
Mentel (“Mentel,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information collected through our website, online platform, and related digital services (collectively, the “Site”).
This Privacy Policy explains how we collect, use, disclose, and protect information obtained through the Site.
Important: This Privacy Policy applies to information collected through the Site and related digital interactions. If you become a patient of a licensed provider or affiliated professional practice, your protected health information may also be governed by a separate Notice of Privacy Practices, patient consent forms, financial policies, and other clinical documents, as applicable.
By using the Site, you acknowledge that you have reviewed this Privacy Policy.
We may collect the following categories of information through the Site:
We may collect information you provide when you:
Depending on your interaction with us, this information may include:
When you visit or use the Site, we may automatically collect certain technical and usage information, including:
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:
Where required by law, we will obtain consent before using certain non-essential cookies or similar technologies.
We may use information collected through the Site to:
We may also use information in aggregated or de-identified form for analytics, quality improvement, operational planning, and similar lawful business purposes.
We do not sell your personal information for money.
We may disclose information collected through the Site in the following circumstances:
We may share information with vendors and service providers that perform functions on our behalf, such as website hosting, analytics, communications delivery, scheduling support, form processing, payment processing, IT support, cloud storage, and security services.
If you request services, complete intake materials, or otherwise seek care through the Site, information you submit may be shared with the applicable licensed provider, affiliated professional practice, or authorized administrative personnel as reasonably necessary to review, coordinate, schedule, support, or facilitate the requested services.
We may disclose information if we believe in good faith that doing so is necessary to:
We may disclose information in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, subject to applicable confidentiality and legal requirements.
We may disclose information where you request, authorize, or direct us to do so.
This Privacy Policy governs information collected through the Site as a website and digital platform.
If you become a patient of a HIPAA-covered provider or affiliated professional practice, certain information may also be considered protected health information and may be subject to separate privacy rights and disclosures described in the applicable Notice of Privacy Practices and related patient documentation.
Nothing in this Privacy Policy is intended to replace any separate HIPAA notice, telehealth consent, financial policy, or provider-patient agreement.
You may have the following choices regarding your information:
You may opt out of non-essential promotional emails by using the unsubscribe link in those emails or by contacting us directly. Even if you opt out of promotional messages, we may still send important service-related communications.
Most browsers allow you to control cookies through browser settings. Disabling cookies may affect certain Site features or functionality.
If you create an account, you may be able to access, update, or correct certain account information through your account settings or by contacting us.
Depending on the nature of your relationship with us and applicable law, you may request access to or correction of certain personal information we maintain through the Site.
If you are a patient of a HIPAA-covered provider or affiliated professional practice, rights relating to protected health information may be addressed through the applicable Notice of Privacy Practices and patient records procedures rather than solely through this Privacy Policy.
To submit a privacy-related request, contact us using the contact information below. We may need to verify your identity before responding.
We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the Site against unauthorized access, loss, misuse, or alteration.
However, no website, platform, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your passwords and account credentials and for notifying us promptly if you suspect unauthorized activity related to your account.
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Retention periods may vary depending on the type of information and whether the information is subject to separate legal, medical, or contractual retention requirements.
The Site may contain links to third-party websites, applications, scheduling platforms, payment processors, patient portals, social media platforms, or other services not owned or controlled by Mentel.
We are not responsible for the privacy, security, or information practices of third parties. Your interactions with third-party services are governed by their own terms and privacy policies.
The Site is not directed to children under 13, and we do not knowingly collect personal information through the Site from children under 13 without authorization required by applicable law.
If you believe a child under 13 has provided personal information through the Site, please contact us so we can take appropriate steps.
If services for minors are offered through an affiliated provider or practice, collection and use of minor-related information in the course of care may be governed by separate intake, consent, and privacy documents, as applicable.
Some browsers offer a “Do Not Track” setting. Because there is not currently a universally recognized standard for responding to Do Not Track signals, the Site may not respond to all such signals in a uniform way.
We may update this Privacy Policy from time to time. When we do, we will post the revised version on the Site and update the “Effective Date” or “Last Updated” date above.
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Mentel
Mentel, LLC
Email: info@mentel.health
Phone: (914) 246-0691